Frequently Asked Questions

  • We aim for service accessibility by ensuring our fees remain below the recommended fee of $311 as set out by Australian Psychology Society (APS) and the Australian Association of Psychologists Inc (AAPi).

    Our fees are as follows:

    • Standard 50 Minute Session: $220

    A Medicare rebate of $96.65 is available for those that have GP referral and Mental Health Care Plan. Rebates are processed after full payment has been made.

  • We request a minimum of 48 hours notice if you wish to cancel or reschedule your appointment.

    If cancellation occurs less than 24 hours notice, or in the case of non-attendance, you will be charged a cancellation fee of 100% of the session fee.

    Appointments which are cancelled within the 24 to 48 hours will incur a fee of 50% of the session total.

    Please note that cancellation fees are not eligible for Medicare rebates.

  • No, you do not need a doctor’s referral in order to see a psychologist. 

    However, if you wish to claim a Medicare rebate ($96.65 per session), you will need to see your GP and obtain a valid Mental Health Care Plan for psychology sessions prior to your first appointment.

  • Yes, if you are self-managed.

    We are only taking self-managed NDIS clients due to administrative limitations. In this instance, the client is required to pay the amount owing and present their NDIS management with a copy of their receipt in order to be reimbursed.

  • No, unfortunately we don’t work with Work Cover due to administrative limitations.

  • Yes! Once full payment is made you will be able to use the receipt to claim through your private health insurance.